Help & Support
We're a small family team, and we read every message.
📧 Email us: support@judesstars.app
We usually reply within two working days.
Common questions
How do I add another child?
Tap the + button next to your children at the top of the screen, or open the Grown-ups area and choose "Add a child". The free version supports one child; Unlock Every World supports up to ten.
How do I give a star?
Tap the big "Give a star" button, choose who is giving it (Mum, Dad, Grandma…), and enter your grown-up PIN if you've turned the lock on.
How do I change my grown-up PIN?
Open the Grown-ups area and choose a new PIN. You can also switch the star lock to a tricky maths question, or turn it off.
How do I restore my purchase on a new device?
Open the Grown-ups area, go to Unlock Every World and tap "Restore Purchase". Make sure you're signed in with the same Apple ID. Family Sharing members get it automatically.
Can I change the rewards?
Yes. In the Grown-ups area you can add, edit or remove rewards so they suit your family.
Will I lose stars if I delete the app?
Stars are saved on your device, so deleting the app removes them. Keep the app installed and your stars stay safe.
Can I get a refund?
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
App details
Jude's Stars works on iPhone and iPad running iOS 17 or later. It is designed for children aged 3–10, used alongside a parent or carer. See our Privacy Policy.